Support

Find help and resources for True Record.

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Browse our guides and API reference.

Get help from our support team. We typically respond within 1-2 business days.

Send us a message through our contact form.

Support availability varies by subscription tier.

Plan	Support Channels	Response Time
Free	Documentation	Self-service
Professional	Documentation + Email	2 business days
Business	Documentation + Email + Priority	1 business day
Enterprise	All channels + Dedicated	4 hours (SLA)

Security & FAQ

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Service Level Agreement

Uptime commitments and support guarantees

Salesforce Integration

Setup guide for the managed package

API Reference

REST API documentation

Enterprise customers get priority support with SLA guarantees and dedicated account management.